Terms and Conditions

Mylucky Terms and Conditions — Complete Guide to Using Our Platform

This document contains all the rules, rights, and responsibilities governing the use of the platform mylucky. Please read carefully before registering or using any of our services.

Last Updated: January 1, 2026

Key Things You Need to Know

Before reading the full terms, here is a summary of the key points every member should understand mylucky.

Age Requirement: 18 Years and Above

Services mylucky is only available to individuals aged 18 and above. Registration by minors is strictly prohibited, and any account found in violation of this condition will be terminated immediately.

One Account Per User

Each individual is only permitted to hold one active account at mylucky. Holding multiple accounts is a serious violation that may result in all associated accounts being frozen and any balances or winnings being forfeited.

Bonus Wagering Requirements

All bonuses and promotions at mylucky subject to the wagering requirements stated in their respective promotion terms. Wins from bonuses cannot be withdrawn until the wagering requirements are fully met.

Account Security

You are solely responsible for maintaining the confidentiality of your login credentials. mylucky shall not be liable for any loss resulting from unauthorized access caused by the member's own negligence.

Withdrawal Policy

Withdrawals may only be made to a bank account or digital wallet registered under the same member's name. Withdrawals to third-party accounts are strictly prohibited for security and regulatory compliance purposes.

Fraud Prevention

Any form of fraud, game manipulation, use of unauthorised software or attempts to exploit system vulnerabilities is strictly prohibited. Violations will result in permanent account termination without any compensation.


Important Note: By registering or using the platform mylucky, you are deemed to have read, understood, and agreed to all terms and conditions stated in this document. If you do not agree with any part, please stop using our platform.

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and mylucky ("Platform", "We"). These terms govern your access to and use of the mylucky.fun website, the mylucky mobile app, and all services, content, and features provided by our platform.

By accessing, registering, or using any part of the platform mylucky, you expressly and implicitly agree to be bound by these Terms, together with our Privacy Policy and any additional guidelines that may be issued from time to time. These Terms shall be read together with all notices, policies, and procedures published on the mylucky.fun platform.

These Terms are effective from January 1, 2026 and supersedes all previous versions. You are advised to review this page periodically to stay informed of any changes.

2 Member Eligibility

To be eligible to use the services of mylucky, you must meet all of the following eligibility requirements at all times:

  • Aged at least 18 years of age on the date of registration and throughout the membership period.
  • Never having been directed by any authority to withdraw from gambling or online gaming activities.
  • Not acting as an agent or representative of any third party in the use of the platform.
  • Having full legal capacity to enter into binding agreements.
  • Not being prohibited by any local laws or regulations from using services of this nature.

Warning: mylucky reserves the right to request proof of age or identity from any member at any time. Failure to provide the required documents within the specified timeframe may result in account suspension until verification is complete.

3 Registration and Account Management

Each individual is only permitted to own and operate one (1) account on the platform mylucky at any one time. Holding multiple accounts, whether directly or through another person, is a serious violation that may result in the freezing or termination of all associated accounts and forfeiture of all balances, bonuses, and wins.

During the registration process, you are required to:

  • Providing accurate, complete and up-to-date personal information, including your full name, date of birth, phone number and valid email address.
  • Creating a strong and unique password for your account.
  • Agree to submit identity verification (KYC) documents when requested by the team mylucky.
  • Keeping your account information updated whenever your personal details change.

You are solely responsible for ensuring that your login credentials — including your username and password — remain confidential and are not shared with any party. mylucky shall not be liable for any loss or damage arising from unauthorized access due to negligence on the member's part.

4 Deposits & Withdrawals

mylucky supports a wide range of popular deposit and withdrawal methods in Malaysia, including DuitNow, FPX, Touch 'n Go eWallet, and Boost. All financial transactions are processed through secure channels protected by 256-bit SSL encryption.

Deposit:

  • The minimum deposit amount is as stated on the platform's deposit page at any given time.
  • All deposits must be made from a bank account or digital wallet registered under the member's own name.
  • Deposits from third-party sources are not accepted and will be returned.
  • Deposit processing time is instant for most payment methods.

Withdrawal:

  • Withdrawal requests are processed within 5 minutes to 24 hours depends on the selected method and verification requirements.
  • Withdrawals may only be made to an account registered under the same member's name.
  • First-time withdrawals or withdrawals exceeding certain limits may require additional KYC verification.
  • mylucky reserves the right to delay withdrawals for security review or compliance purposes.

Any attempt to process transactions suspected of being linked to money laundering will be reported to the relevant authorities and the account will be immediately frozen.

5 Bonuses, Promotions & Wagering Requirements

All bonuses, promotions and special offers provided by mylucky are subject to the specific terms and conditions stated alongside each offer. You are advised to read the terms of each promotion carefully before accepting it.

General terms applicable to all bonuses:

  • Each bonus has wagering requirement (rollover) that must be met before wins from bonuses can be withdrawn.
  • Bonuses are for single-account use only and are non-transferable.
  • Only one promotional bonus may be active at a time unless otherwise stated.
  • Bonuses obtained through suspected fraudulent or manipulative activity will be voided.
  • Bonus expiry dates are as stated in the respective promotion terms.
  • mylucky reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Bonus abuse — including opening multiple accounts to claim bonuses, using hedge betting strategies, or any form of exploitation — is strictly prohibited and will result in bonus forfeiture and possible account termination.

6 Game Rules

All games available on the mylucky uses an independently verified and audited Random Number Generator (RNG) to ensure fairness and transparency. The outcome of every game is final and cannot be disputed unless there is clear evidence of a technical error.

  • In the event of a technical error or software malfunction during a game session, mylucky reserves the right to void the relevant bets and return the bet amount to the member's account.
  • The use of any unauthorised automation software, bots or third-party tools to play games is strictly prohibited.
  • Members are not permitted to collude with other members to gain an unfair advantage in any game.
  • Management team decision mylucky in any game-related dispute is final.

7 Permitted Member Conduct

All members mylucky are required to act honestly, fairly, and respectfully toward all other parties on the platform at all times. The following conduct is strictly prohibited:

  • Fraud, falsification of information or impersonation of another person.
  • Attempting to hack, disrupt or interfere with the platform's functionality.
  • Using the platform for illegal purposes, including money laundering.
  • Distributing offensive, threatening or racially charged content through the platform's communication channels.
  • Sharing your login credentials or allowing others to use your account.

mylucky reserves the right to take immediate action against any member found in breach of these rules, including permanent account suspension or termination.

8 Privacy and Data Protection

The collection, use and protection of your personal data by mylucky governed by Privacy Policy ours, which forms part of these Terms. By using the platform, you agree to how we handle your personal information as described in that Privacy Policy.

In summary, mylucky is committed to:

  • Your personal data is protected with industry-standard AES-256 encryption.
  • Not selling or disclosing your personal information to third parties without your consent.
  • Full compliance with all applicable data protection laws.
  • Giving you full control over your personal data through your account privacy settings.

9 Liability Limits

mylucky shall not be liable for any indirect, incidental, special, or consequential loss arising from the use of or inability to use the platform, including but not limited to:

  • Service disruptions due to maintenance or circumstances beyond our control.
  • Losses arising from the member's internet connection or device failure.
  • Losses resulting from unauthorised account access due to member negligence.
  • Game outcomes that are unfavourable to the member in a fair game.

Maximum liability amount mylucky to any member for any claim shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

10 Account Termination and Suspension

mylucky reserves the right, at its sole discretion, to suspend or terminate any member's account with or without prior notice if:

  • A member is found to have violated any provision of these Terms.
  • There is suspected fraudulent or illegal activity associated with the account.
  • A member fails to submit the required verification documents.
  • Instructions from competent authorities have been received.

Members also have the right to close their account at any time by contacting the customer support team mylucky. Before closure, all active bonus wagering requirements must be completed, or the bonus will be forfeited.

11 Amendments to Terms and Conditions

mylucky reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon publication on mylucky.fun.

We will endeavour to notify members of significant changes via in-platform notifications or email. However, it is the member's responsibility to review these Terms periodically. Continued use of the platform after amendments are published will be deemed acceptance of the updated terms.

You can always review the latest version of these Terms and Conditions on the /terms-conditions on the mylucky.fun platform.

12 Contact Us

If you have any questions, concerns or require further clarification regarding these Terms and Conditions, the customer support team at mylucky ready to assist you at any time.

  • Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform.
  • Email: [email protected] (displayed as plain text only)
  • FAQ: Visit our FAQ page for answers to frequently asked questions.

Our team will endeavour to respond to every enquiry within 24 hours from the date of receipt.


Ready to Get Started?

By understanding our Terms and Conditions, you are one step closer to enjoying the best entertainment experience with mylucky. Register now and claim your welcome bonus.

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