Mylucky Privacy Policy — Your Personal Data Protection

1 Introduction

mylucky ("we", "Platform") are fully committed to protecting the privacy of every individual who uses our platform at mylucky.fun. This Privacy Policy transparently and thoroughly explains how we manage your personal information — from how it is collected and the purposes it is used for, to who may have access to it and how you can control your own data.

This document applies to all users of the mylucky, including visitors without an account, registered members, and anyone who interacts with any service or feature we offer. This Policy also covers data collected through our mobile app mylucky, email communications, and our customer support channels.

2 Personal Data We Collect

mylucky collects your personal information through various means — either directly when you register or use the platform, or automatically as you browse our website. Below is a summary of the types of data we collect:

3 How We Use Your Data

The data we collect is used responsibly and only for legitimate purposes. The following are the primary purposes for which mylucky:

• Account Management: Creating and maintaining your account, processing registration, and verifying identity through the required KYC process.
• Transaction Processing: Processing deposits, withdrawals and all financial transactions quickly and securely using your preferred payment method.
• Service Delivery: Enabling you to access all games, promotions and platform features mylucky that you are entitled to use.
• Important Communications: Sending account-related notifications, transaction confirmations, security updates and important service information.
• Marketing (with consent): Sending promotional offers, bonuses and the latest updates about mylucky to you — only if you have agreed to receive it.
• Fraud Prevention: Detecting and investigating suspected fraud, money laundering or platform abuse to protect all members.
• Platform Improvement: Analysing usage patterns to improve platform performance, interface and overall experience.
• Legal Compliance: Meeting reporting and compliance requirements mandated by law and relevant authorities.

4 Data Sharing with Third Parties

mylucky does not sell or transfer your personal data to third parties for their own marketing purposes. However, under certain circumstances, we may share your data with the following parties:

• Payment Service Providers: Payment processing partners who help us securely handle your deposit and withdrawal transactions.
• Game Providers: Third-party gaming companies whose game platforms are integrated into mylucky, which may require minimal data for gameplay functionality.
• Technical Service Providers: Companies that assist us with hosting, analytics, cybersecurity and other infrastructure services.
• Legal Authority: Government agencies, regulatory bodies, or law enforcement authorities when required by applicable law.

All third parties with whom we share data are required to comply with strict data security standards and are not permitted to use your data for any purpose other than those specified in the agreement with mylucky.

5 Data Security

We continuously invest in the latest security infrastructure to ensure your personal data is always protected. The key security measures we implement on the platform mylucky including:

• SSL/TLS Encryption: All communications between your browser and the server mylucky is protected by 256-bit SSL/TLS protocols, ensuring data cannot be intercepted during transmission.
• Encryption of Stored Data: Sensitive information such as financial details and identification documents is stored with the highest level of protection using AES-256 encryption.
• Two-Factor Authentication (2FA): An additional layer of protection ensuring that only the legitimate account owner can log in, even if the password is known by another party.
• 24/7 Monitoring: A round-the-clock security monitoring system designed to detect and respond to any threats or suspicious activity.
• Internal Access Controls: Only staff mylucky who are specifically authorised may access members' personal data, and every access is logged for audit purposes.

6 Cookies and Tracking Technologies

Platform mylucky uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled as the platform will not function without them.
• Performance Cookies: Collecting information on how you use the platform to help us identify issues and improve performance.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand aggregate traffic patterns and platform usage for continuous improvement purposes.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some parts of the platform mylucky.

7 Your Rights

As a platform user mylucky, you have certain rights regarding your personal data that we fully respect:

To exercise any of the rights above, please contact the support team mylucky. We will process your request within 30 working days from the date of receipt.

8 Data Retention Period

mylucky only retains your personal data for as long as necessary for the purposes stated in this policy, or as required by applicable law.

• Active Account Data: Retained for the duration your account remains active and for a reasonable period following account closure.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with accounting and anti-money laundering legal requirements.
• Communication Logs: Customer support interaction records are retained for 3 years for reference and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 12 months for security and troubleshooting purposes.

When data is no longer needed, it will be securely deleted or anonymised using industry-standard methods.

9 Changes to the Privacy Policy

mylucky reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or new platform services.

When we make significant changes, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying clear notices on the platform to inform members of any changes.
• In the case of significant material changes, send a notification directly to your registered email address.

Continued use of the platform mylucky after the changes are published will be considered your acceptance of the updated Privacy Policy. If you do not agree with any of the changes, please stop using the platform and contact us to close your account.

10 Contact Us

If you have any questions, concerns or complaints regarding this Privacy Policy or how mylucky handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon at the bottom-right corner of the platform — the fastest way to get an immediate response.
• Privacy Email: [email protected] (displayed as text only)
• FAQ: Visit our FAQ page for answers to frequently asked questions about privacy and account security.

Our privacy team is committed to responding to every enquiry within 3 working days. For formal complaints regarding data protection, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.